Efficiency, for lack of a better word, is good. Efficiency allows a business to optimize resources. Optimizing resources leads to lower costs and higher profits, which are the foundations of a market economy. Therefore, pursuing efficiency should be a goal of business.
Pursuing efficiency is all well and good until the drive to optimize crosses a line. That line where the benefits of efficiency are no longer distributed equally, resulting in higher levels of inequality between the have’s and have-not’s. At that point, we’ve entered the realm of ‘ruthless efficiency.’ The point where there is a lack of empathy and compassion regarding the effects optimizing has on others.
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